News : Freshdesk Introduces New Mobile Customer Support Features
San Francisco, CA, Oct 28, 2014 -- Freshdesk, Inc., a provider of cloud-based customer support software, has announced a series of new features to provide greater power and flexibility for businesses with remote and geographically diverse customer support teams.
With this week’s release, companies can get local support numbers in 36 different countries, enabling them to better support their customers without building call centers in each region.
With this release, Freshfone is available as part of Freshdesk’s mobile apps on iOS and Android, so agents can answer calls and support their customers from anywhere, even when they’re on the go.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
More Editorial From Freshdesk
Freshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
Published: Wednesday, October 29, 2014
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