News : Freshdesk Raises Funding from Accel Partners & Tiger Global
Nov 29, 2013 -- Chennai- and US-based Freshdesk Inc, which provides a SaaS-based customer support platform to enterprises, has secured funding in Series C round of funding from existing investors Accel Partners and Tiger Global.
"We will use the capital raised from this round for expanding further in the US market and also for marketing & sales activities," Freshdesk co-founder and CEO Girish Mathrubootham told VCCircle/Techcircle.
The company was set up in 2010 by Girish Mathrubootham (CEO) and Shan Krishnasamy (CTO). Mathrubootham, who holds an MBA from the University of Madras, earlier worked with Zoho Corporation. At Zoho, he met his co-founder who was working as a technical architect at that time. Krishnasamy is an engineering graduate from Thanthai Periyar Government Institute of Technology, Vellore.
Posted by Veronica Silva Cusi, news correspondent
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Freshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
Published: Monday, December 2, 2013