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News : Freshdesk Recognized in Gartner’s 2016 Magic Quadrant
Chennai, India, May 10, 2016 -- Chennai-based Freshdesk announced that it has been recognized by Gartner in the Magic Quadrant for CRM Customer Engagement Center.
Freshdesk is Gartner's only new addition this year. "Vendors' positions in this Magic Quadrant reflect the growing demand for cloud-based customer service applications to support agents who engage with customers through multiple channels," said a spokesperson from Gartner.
"Our mission remains to enable companies of all sizes to provide exceptional service to their customers. Freshdesk's focus on ease-of-use which has driven our success at small and medium businesses is also fuelling our growth in midmarket and enterprise." said Dilawar Syed, president of Freshdesk.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Freshdesk
Freshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, May 11, 2016