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News : Freshworks Recognized ivy Gartner

#contactcenterworld, @freshworksinc, @Gartner_inc

San Mateo, CA, USA, Sept, 2019 -- Freshworks Inc., a customer engagement software company, announced that been added to the 2019 Gartner Magic Quadrant for IT Service Management Tools1 for Freshservice. In addition to this latest inclusion, in 2019 Gartner has also recognized Freshworks in the Magic Quadrant for Sales Force Automation for Freshsales2, and in the Magic Quadrant for CRM Customer Engagement Center for Freshdesk3. To read the entire Magic Quadrant for IT Service Management Tools report click here (Gartner subscription required).

"We believe the Magic Quadrant for IT Service Management Tools report underscores what our customers already know about Freshworks — that we are relentlessly committed to their success," said Bobby Jaffari, Freshworks' North America president. "We think that this not only validates our position as a new disruptor but confirms that we are refreshingly easy to implement and use while delivering the best value."

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"Overall, Freshservice has been one of the best tools we have worked with – Freshworks is also one of the most responsive companies we deal with, usually responding to requests within the hour. In our first year of use we saw massive improvement in how our IT service was perceived, which led to an award for innovation at the annual Trust awards," said Grant Harris, head of IT operations at Western Sussex Hospitals.

According to the Gartner report, "IT service management tools are vital for infrastructure and operations organizations to support and deliver IT services. This research profiles vendors in the enterprise ITSM tool market to help I&O (infrastructure and operations) leaders judge how these providers align with their current and future roadmaps."

#contactcenterworld, @freshworksinc, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Freshworks:
Company LogoFreshworks provides organizations of all sizes with SaaS solutions that make it easy for customer support, sales and marketing professionals to communicate effectively with customers for better service while also collaborating with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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