News : Frontier Communications Welcomes CWA’s Ratification of Contract
Charleston, W. Va., Aug 29, 2014 -- Frontier Communications and the Communications Workers of America (CWA) announced today that West Virginia locals have ratified the labor agreement the two parties reached on Aug. 3. The new contract will expire in August 2017.
"With the CWA members’ approval of this contract, Frontier is positioned to continue its growth and investment in West Virginia’s communications infrastructure to provide superior communications services to the residents and businesses of West Virginia," Frontier Communications President and Chief Operating Officer Dan McCarthy said. "We have made remarkable progress during the past four years through the hard work and dedication of our CWA partners and our CWA-represented work force. This is welcome news, especially as we approach the Labor Day holiday weekend.
"Frontier is a customer-focused company, and our employees fulfill our commitment to deliver customers the best possible communications services and values," he added. "I want to thank both bargaining teams for their hard work and our employees for ratifying the contract."
CWA District 2-13 Vice President Ed Mooney said: "CWA understands the critical role Frontier’s employees and our members play in providing West Virginia with communications services. CWA members have a rich history of supporting Mountain State Customers. This agreement allows CWA members to continue this tradition while maintaining great middle class jobs in WV.
The agreement covers about 1,500 West Virginia employees who work in 42 West Virginia counties and serve more than 500,000 residential and business customers. They include customer service technicians, network support technicians, construction technicians, call center representatives and many other employees who support service delivery in the state.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From Frontier Communications
About Frontier Communications:
Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices and advanced business communications for medium and large businesses in 27 states. Frontier’s approximately 15,400 employees are based entirely in the United States.
About Communications Workers of America:
Communications Workers of America (CWA) is the largest communications and media labor union in the United States, representing about 550,000 members in both the private and public sectors. The union has 27 locals in Canada via CWA-SCA Canada (Syndicat des communications d’Amérique) representing about 8,000 members. CWA has several affiliated subsidiary labor unions bringing total membership to over 700,000. CWA is headquartered in Washington, DC, and affiliated with the AFL-CIO, the Canadian Labour Congress, and Union Network International. The current president is Larry Cohen, a member of the AFL-CIO Executive Council.
Published: Tuesday, September 2, 2014
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...