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News : Frontier Opens New London Call Center
New London, CT, USA, May 27, 2015 -- Frontier Communications officially opened its 20,000-square-foot State Street call center in the same building where generations of operators helped connect customers to the outside world.
"It's good to be home," said Paul Quick, a senior vice president and general manager of Frontier's Connecticut operations, to enthusiastic applause during a ribbon-cutting ceremony attended by about 100 people.
AT&T had closed the longtime downtown call center more than a year ago, forcing local employees to drive an extra hour to a centralized operation in New Haven. But shortly after Frontier bought AT&T's landline and U-verse businesses in Connecticut, the company announced that it would be returning operations here and restoring about 100 jobs to the economically struggling city.
"This is the best news that has hit New London in many many months, if not years," said Tony Sheridan, president of the Chamber of Commerce of Eastern Connecticut. "This is good news for the region."
"The bones of this city are still good," he said. "New London is just an outstanding city with great people."
"What a great day for the city of New London," said Mayor Daryl Justin Finizio. "Thank God they are back and hopefully here to stay."
New London had between 300 and 400 employees in New London several years ago, but the staff was slowly cut by AT&T as the landline side of its business dwindled. The last few dozen operators in Connecticut, including several dozen in New London, were cut last year when AT&T decided to rely more on automation.
The newly renovated call center houses 69 employees, 52 of whom moved from the New Haven operation. A new class of 25 recruits is expected to join them shortly, backed by several more managers.
Frontier officials said the average job at the call center will pay $22.65 an hour. But more important, they said, employees have got 10 hours of their lives back by not having to drive back and forth to New Haven every day.
Posted by Veronica Silva Cusi, news correspondent
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About Frontier Communications:
Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices and advanced business communications for medium and large businesses in 27 states. Frontier’s approximately 15,400 employees are based entirely in the United States.
Published: Thursday, May 28, 2015