News : Frontier to Reopen Shuttered AT&T Call Center in New London
#contactcenterworld, @FrontierCorp, @ATT
New London, CT, Feb 5, 2015 -- Frontier Communications said that it will open within the next two months a shuttered call center in New London it inherited in its acquisition of AT&T’s landline and U-verse businesses.
About 50 positions will be restored at 200 State St. sometime in March or April, the company said. The center, where hundreds once worked, was eliminated in 2013 when AT&T announced that it would eliminate the last of its operator positions in Connecticut.
"Reopening the call center in New London is the right thing to do," said Zach Tomblin, area general manager of Frontier covering eastern Connecticut, in a statement. "Frontier is very committed to our communities, and what better way to demonstrate that commitment than by bringing back jobs."
Frontier said it will be upgrading the building to install updated technologies and improve the workspace environment.
AT&T had moved several people to New Haven when it closed its longtime State Street office, and many of those will begin filtering back to New London, the company added.
The reopened call center will house sales and service consultants along with others focused on customer service, Frontier said.
"This is a victory for customers, employees, and the state," said William Henderson of East Lyme, president of the Communications Workers of America Local 1298, said in a statement. "Reopening the center in New London not only brings back the employees, but also gives an economic surge to New London."
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Henderson said some former AT&T employees had been forced to commute long distances to retain their jobs, so a move back to southeastern Connecticut would be a "priceless gift" to these workers and their families.
"This is a good news story not just for our employees but also to the local businesses like the grinder shops and corner stores that our employees helped to support," Henderson added.
"This is wonderful news for New London," said New London Mayor Daryl Justin Finizio in a statement. "I applaud Frontier for this decision and look forward to working with them as they increase their presence here."
#contactcenterworld, @FrontierCorp, @ATT
Posted by Veronica Silva Cusi, news correspondent
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About Frontier Communications:
Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices and advanced business communications for medium and large businesses in 27 states. Frontier’s approximately 15,400 employees are based entirely in the United States.
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.
Published: Monday, February 9, 2015
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