News : Frontier Touts Call Center Hiring
New Haven, CT, USA, May 18, 2015 -- Frontier Communications has hired more than 300 new employees since it took over from AT&T last October as Connecticut’s dominant telecommunications provider, company executives told city officials during a tour of one of its call centers.
In addition to the call center in Frontier’s Eastern Region headquarters on Orange Street, the other one is located in New London, said Kira Howell, regional vice president of marketing and communications for the Stamford-based telecommunications company.
The company is still looking hire another dozen call center workers for Connecticut, said Ken Arndt, president of Frontier’s East Region, of which Connecticut is part. Specifically, Frontier is looking to hire call center employees who can speak both Spanish and English, Arndt said.
"We have Spanish speakers in all of our call centers," he said.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The call center employees handle customer billing questions and new service orders, said Joseph Ferraiolo, Frontier’s area general manager for New Haven County. A different group of Frontier employees handles calls related to service outages and other technical problems, Ferraiolo said.
Call center employees start at $10 an hour. The average hourly wage for a new call center representative is $22.65, which includes base and commission, said Liz Grey Godbout, a company spokeswoman
Employees are eligible for overtime and eligible for salary increases every 6 months, Godbout said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Listen To Your Staff
More Editorial From Frontier Communications
About Frontier Communications:
Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices and advanced business communications for medium and large businesses in 27 states. Frontier’s approximately 15,400 employees are based entirely in the United States.
Published: Monday, May 25, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.