News : Frost & Sullivan Acclaims NuWater's Strong Customer Service Model
Cape Town, South Africa, July 14, 2016 -- Based on its recent analysis of the modular and mobile industrial waste water treatment market, Frost & Sullivan recognises NuWater with the 2015 sub-Saharan African Frost & Sullivan Award for Customer Value Leadership. Since its establishment, NuWater has demonstrated a commitment to exceeding customers' expectations with its solutions for water and wastewater treatment. Its 'modular and mobile' solutions as well as innovative commercial models are a testament to its clear thought leadership, and reflect its key business principles of responsiveness, flexibility, and scalability.
"The modularity and mobility of NuWater's solutions is made possible by its advanced membrane technologies, both proprietary and integrated third-party technologies, that enable significantly more treatment capacity to be accommodated in a far smaller plant footprint," said Frost & Sullivan Research Analyst Constance Nyambayo. "It further distinguished itself by delivering rapidly deployable, and where relevant, re-deployable, water and wastewater treatment solutions along with the related services and financing solutions."
"NuWater's keen technological innovation, and the resulting flexibility and responsiveness of its solutions are evident in its commercial offerings. It provides a complete value proposition covering plant design, build, financing and operation," observed Nyambayo. "Consequently, customers are able to transfer the technical and financial risks associated with setting up a new plant back to NuWater. This business model better aligns the interests of customers and the service provider."
Maintaining ownership of its plants as well as the responsibility of their day-to-day operation and maintenance allows NuWater to safeguard the longevity of the equipment and ensure that plants are run efficiently with as little downtime as possible. Its attention to plant automation, remote monitoring, and data-driven performance management has placed it in a position to make better informed technology upgrade decisions based on quantifiable investment returns.
Acknowledging the impressive customer-centric strategies of NuWater, Krishna Srinivasan, Global President and Managing Partner, Frost & Sullivan remarked, "The key to the long-term success of any company is its ability to continuously nurture and enhance the value of its services to its customers. As such, Frost & Sullivan is excited to recognise NuWater for its industry-leading focus on enriching customer experience and customer ROI for its services in the modular and mobile industrial waste water treatment market."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers by improving the return on the investment that customers make in its services or products. The award recognises the company's inordinate emphasis on refining the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, July 18, 2016