News : Frost & Sullivan Applauds AlmavivA's Growth Strategy Excellence
Sao Paulo, Brazil, March 9, 2015 -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes AlmavivA do Brasil (AlmavivA) with the 2014 Brazilian Frost & Sullivan Company of the Year Award. AlmavivA achieved a growth rate of over 50 percent in 2013 by strategically combining its technologies with processes, which eventually improved both employee and customer experiences.
While on the one hand, the company's technologies provide employees with people-centered applications, on the other, its 360 degree voice-of-the-customer through every channel available facilitate training processes.
"With a large operations implementation capability, AlmavivA has grown significantly across different industries (telecommunications, media, banking, insurance), and consolidated its presence among existing and new customers," said Frost & Sullivan Industry Analyst, Maiara Munhoz.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ergonomics
More Editorial From AlmavivA do Brasil
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, March 10, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...