News : Frost & Sullivan Applauds Interactive Intelligence
#contactcenterworld, @Genesys, @Frost_Sullivan
Mountain View, CA, USA, Aug 9, 2016 -- Based on its recent analysis of the hosted and cloud contact center industry, Frost & Sullivan recognizes Interactive Intelligence with the 2016 Brazilian Frost & Sullivan Award for Visionary Innovation Leadership. Its winning combination of an experienced team, technology, and focus on providing high customer value, building long-term relationships, and benchmark-setting innovation earned Interactive the largest share in the Brazilian market in 2015.
After its initial cloud launch in 2009, Interactive Intelligence released PureCloud(R). It's microservice architecture running on the scalable Amazon Web Services Cloud enables companies to deploy in days, while offering continuous delivery of the most innovative customer engagement features. I
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This all-in-one cloud solution was designed from the ground up to address all the challenges in the Brazilian market. Additionally, Interactive Intelligence leveraged its strong knowledge of the technology and Brazil's market environment to offer solutions that addressed regional needs. It partnered with regional telcos to make its technology suitable for distinct customer environments and optimally adapt its tools and features to support customers' business processes.
"Acknowledging the inadequacy of Brazil's telecommunications infrastructure, Interactive Intelligence made earnest efforts to ensure that its hosted and cloud contact center solutions were highly reliable," said Frost & Sullivan Research Analyst Maiara Munhoz. "First of all, it used state-of-the-art technology to provide high quality voice over IP, as well as partnered with telecommunications companies to serve customers rapidly and efficiently."
Each year Frost & Sullivan presents this award to the company that has demonstrated the understanding to leverage global mega trends, and integrate the vision into processes to achieve strategic excellence. The award recognizes the efficacy of the recipient's innovative process and the impact it has on business and society at large.
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Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, August 11, 2016
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