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News : Frost & Sullivan Applauds Interactive Intelligence
Mountain View, CA, USA, Aug 9, 2016 -- Based on its recent analysis of the hosted and cloud contact center industry, Frost & Sullivan recognizes Interactive Intelligence with the 2016 Brazilian Frost & Sullivan Award for Visionary Innovation Leadership. Its winning combination of an experienced team, technology, and focus on providing high customer value, building long-term relationships, and benchmark-setting innovation earned Interactive the largest share in the Brazilian market in 2015.
After its initial cloud launch in 2009, Interactive Intelligence released PureCloud(R). It's microservice architecture running on the scalable Amazon Web Services Cloud enables companies to deploy in days, while offering continuous delivery of the most innovative customer engagement features. I
This all-in-one cloud solution was designed from the ground up to address all the challenges in the Brazilian market. Additionally, Interactive Intelligence leveraged its strong knowledge of the technology and Brazil's market environment to offer solutions that addressed regional needs. It partnered with regional telcos to make its technology suitable for distinct customer environments and optimally adapt its tools and features to support customers' business processes.
"Acknowledging the inadequacy of Brazil's telecommunications infrastructure, Interactive Intelligence made earnest efforts to ensure that its hosted and cloud contact center solutions were highly reliable," said Frost & Sullivan Research Analyst Maiara Munhoz. "First of all, it used state-of-the-art technology to provide high quality voice over IP, as well as partnered with telecommunications companies to serve customers rapidly and efficiently."
Each year Frost & Sullivan presents this award to the company that has demonstrated the understanding to leverage global mega trends, and integrate the vision into processes to achieve strategic excellence. The award recognizes the efficacy of the recipient's innovative process and the impact it has on business and society at large.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, August 11, 2016