News : Frost & Sullivan Applauds Teleperformance
London, UK, March 30, 2015 -- Based on its recent analysis of Europe's contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2015 Frost & Sullivan Award for Competitive Strategy Innovation and Leadership in Europe.
When it comes to Europe specifically, the Group's strategy is centred on its multilingual hubs in Maastricht, Lisbon, Athens, Istanbul, and Cairo, and balances short-term performance needs with long-term aspirations and vision. Greece and Turkey have both benefited from the strategy, while Germany, Italy, and the Netherlands also have experienced growth of late. From a regional perspective, those achievements are setting a strong foundation for the future. Indeed, as the cornerstone of the Group's growth strategy in Europe, multilingual hubs enable client companies to cover all European markets from a small number of centers.
In November, 2014, it announced it was changing from a French public limited company (Société Anonyme, SA) to a European company (Societas Europaea, SE). This international status, recognized by French and European law, is being adopted by companies in Europe and more accurately reflects Teleperformance's European and international scope and nature.
Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning and customer satisfaction.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, April 1, 2015