News : Frost & Sullivan Applauds West Corporation's Excellence in Managing Communication
#contactcenterworld, @Frost_Sullivan, @westcorpir
Mountain View, CA, USA, March 23, 2016 -- Frost & Sullivan is pleased to present West with the 2015 North American Product Leadership Award as well as the 2015 North American Competitive Strategy Innovation and Leadership Award.
"More demanding mid-size and large-enterprise customers are looking for cloud solutions that offer similar or better functionality than the premises-based communications solutions that these organizations have deployed in the past. They also demand proof that evolving IP and cloud technologies provide the level of security and reliability required to grant the organization a competitive edge," said Frost & Sullivan Program Director Elka Popova. "To address the specific requirements of this customer segment, West leverages a differentiated market approach, price/performance competitiveness, and excellent customer purchase and ownership experiences."
West's communications solutions include a broad portfolio comprised of hosted private branch exchange (PBX) and UCC services and session initiation protocol (SIP) trunking.
In addition to UC, West's full suite of communication and network infrastructure solutions includes safety services, specialized agent services, and interactive services, including proactive notifications and mobility, interactive voice response (IVR) self-service, cloud contact center and professional services.
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"By providing relevant and timely information through the customer's preferred channel, West's clients are able to reduce operating costs, boost revenues, improve the customer experience and increase customer satisfaction and retention," explained Research Analyst Michael DeSalles.
The Product Leadership Award recognizes products with innovative features and functionality that gain rapid acceptance in the market due to the value enhancement they offer customers. The Competitive Strategy Innovation and Leadership Award is given to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning and customer satisfaction.
Posted by Veronica Silva Cusi, news correspondent
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About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Published: Friday, March 25, 2016
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