News : Frost & Sullivan Award Highlights Momentum for Genesys Cloud
Daly City, CA, Aug 26, 2014 -- Genesys, a provider of customer experience and contact center solutions, has been awarded the 2014 North American Frost & Sullivan Company of the Year Award for Cloud Customer Contact Solutions. In less than a year, the company has nearly doubled recurring revenues from the cloud, with recurring revenue now approaching 60 percent of total company revenues.
"This award and the overwhelming customer interest in our Cloud solutions are clear signs of our Cloud leadership," said Paul Segre, President and CEO of Genesys. "It’s our mission at Genesys to help organizations of all sizes leverage the agility and cost efficiency of the Cloud to unleash the power of great customer experience."
Genesys drew top scores from Frost & Sullivan in four of the five categories, scoring 9.2 out of a possible 10 overall. Based on the breadth of options Genesys offers, customers can select from cloud, on-premise or a hybrid approach, with each option flexible enough to scale for small, mid-sized or large contact centers.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, August 27, 2014