#contactcenterworld, @net2phone, @Frost_Sullivan
San Antonio, TX, USA, Aug, 2022 -- Frost & Sullivan has identified net2phone as a Growth and Innovation leader in the Frost Radar: Unified Communications as a Service Market Latin America and the Caribbean, 2022. net2phone is the unified communications (UCaaS and CCaaS) arm offering cloud-based solutions with advanced features and integrations to help businesses communicate in today's digital world.
Over 80% of Latin American IT decision-makers had more than 10% of their workforce working remotely by the end of 2021. The demand for Contact Center-as-a-Service (CCaaS) in CALA is increasing, and the market is expected to reach 28.7% revenue growth in 2022 at a CAGR of 25% from 2021 to 2026. The demand for web and video conferencing is also increasing as feature-rich, reliable, yet inexpensive solutions become available to meet the needs of companies embracing a hybrid work arrangement, going fully remote, or returning to the office entirely.
"net2phone has built a highly diversified client portfolio with customers ranging from two to 3,000 lines, and it established solid penetration in several industries, such as healthcare, retail, education, hospitality, and professional services. The company continually adds new features to its solutions, including a new video conferencing platform, Huddle, which is often sold as part of the UCaaS bundle but can also be adopted as a standalone solution in some markets," said Alaa Saayed, Information & Communication Technologies Industry Director, Frost & Sullivan. "The company has centralized development teams that collaborate with regional engineers to tailor projects for large customers and plans to double down on its AI innovation efforts to improve the communication experience pre-, during, and post-internal interactions."
"We are happy that Frost & Sullivan recognizes our company as one of the fastest-growing UCaaS providers in the region, holding a top position in terms of market share," said Daniel Londynski, CEO, net2phone LATAM. "Our enhanced solution bundles with additional collaboration features to deliver a more compelling user experience, combat declining ARPU, and gain a competitive edge."
Posted by Veronica Silva Cusi, news correspondent
Net2phone is a software/services company whose principal line of business is SIP-based and PacketCable-based VoIP. They were established in 1996. The company merged with former parent company IDT Corp. in a transaction announced March 13, 2006, becoming a wholly owned subsidiary of IDT.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, September 1, 2022
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