News : Frost & Sullivan Commends Alorica for Health Management Solution
Mountain View, CA, United States, Sept 25, 2014 -- Based on its recent analysis of the customer care outsourcing market for the healthcare vertical, Frost & Sullivan recognizes Alorica with the 2014 North American Frost & Sullivan Award for New Product Innovation in Contact Center Outsourcing. Alorica's PREEMPT healthcare solution is designed to help health insurance companies evaluate member health, identify future risks and educate at-risk members through a multi-channel medical messaging system.
In the past, the industry as a whole did very little to incorporate a holistic approach to healthcare. However, the growing cost of chronic diseases, budgetary constraints and a more educated customer base are incenting healthcare providers to provide better solutions. Anticipating this need, PREEMPT's turnkey delivery platform incorporates a multi-channel, customer-centric approach for improving patient communications. It offers outreach on the channels that patients prefer. This includes phone and live chat communications, e-mail, automated voicemail messages, and text messaging.
According to Alorica, for every 100 patients that are given preventive care, the healthcare payer will save between $1 million and $4 million in hospitalizations for heart attack, stroke, chronic obstructive pulmonary disease (COPD), dehydration, and ulcers.
"PREEMPT's predictive analytics engine statistically determines the migration probability of each patient by assigning risk attributes and the likelihood of his/her taking medical action," notes Frost & Sullivan Principal Analyst Michael DeSalles. "Its reliability allows insurers to view their members as patients and take responsibility for their education before a catastrophic event. This way, insurance companies can adopt a new cradle-to-grave paradigm and shed substantial costs."
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
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Published: Monday, September 29, 2014