São Paulo, Brazil, Oct 24, 2016 -- Based on its recent analysis of the contact center applications market, Frost & Sullivan recognizes inConcert with the 2016 Latin American Frost & Sullivan Award for Enabling Technology Leadership. inConcert’s well-timed market entry and launch of proprietary solutions quickly established it as a trailblazer in the contact center space. Its success at a time when the omnichannel and the cloud contact center industries were still nascent has won it considerable acclaim as an innovative, transparent, and valued application provider for the contact center market.
inConcert entered the market as one of the few companies in the world to have launched its own full Internet Protocol (IP) contact center platform; interestingly, it has never deployed a non-IP system. Just a year later, it broke new ground by embedding its proprietary Business Process Integration (BPI), Business Process Modeling (BPM), and Business Process Automation (BPA) technology middleware in its standard platform. Following this, inConcert quickly integrated email, Webchat, and fax features with telephony, and its solution soon became hardware independent.
"Furthermore, the company recently aggregated its proprietary quality-monitoring application and is launching a solution consisting of its contact center platform, digital marketing, and proprietary workforce management application," said Frost & Sullivan Senior Industry Analyst Maiara Munhoz. "It also combined its traditional contact center suite (Allegro) with its omnichannel contact center suite (i6), providing end-to-end functionality to high-demand contact center operations."
"The company’s omnichannel contact center platform delivers sophisticated contact center functionalities to organizations of all sizes, across the verticals of government, finance and banking, telecommunications, business process outsourcing, commerce, and services," noted Munhoz. "The long-term viability and impact of its technology is evident from the sheer number of products and applications that it can support."
Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of newer products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.
#contactcenterworld, @inConcertCC, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
About inConcert Contact Center:
We develop and provide powerful state of the art contact center technology, premised based or hosted.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, October 25, 2016
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