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News : Frost & Sullivan Commends Next IT for Competitive Strategy Innovation
São Paulo, Dec 18, 2014 -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Next IT with the 2014 Latin America Frost & Sullivan Award for Competitive Strategy Innovation. Next IT has clearly demonstrated its commitment to innovation through the use of a natural language interface and artificial intelligence-based responses to create virtual contact center agents (VAs).
The company's natural language platform, Alme, is multi-modal and multi-channel and supports multiple languages. In addition, it allows users to interact with the company through talking, typing, or tapping and generates accurate answers from industry-leading virtual assistants. Next IT's solution caters to many different types of industry verticals, such as healthcare, travel, insurance, high tech and media, finance, retail, and government.
Posted by Veronica Silva Cusi, news correspondent
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About Next IT Corporation:
Next IT creates human emulation software that is redefining the communication between people and technology. The company’s core platform, ActiveAgent™, accurately understands and interprets natural language questions and delivers exact results across multiple service channels such as the web, contact center, intranet, and mobile devices.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, December 23, 2014