Santa Clara, CA, USA, Aug, 2017 -- Based on its recent analysis of the contact center outsourcing industry, Frost & Sullivan recognizes STARTEK (NYSE: SRT) with the 2017 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. STARTEK has responded to the rapid changes in the business process outsourcing (BPO) market by delivering highly customized tools, processes, and training services—powered by the science of dialogue.
STARTEK has earned this recognition in the North American outsourced contact center services industry based on the company's focus on high-quality customer care services, technology expertise, and communication technologies.
STARTEK is the only BPO company of its size that employs the science of human communication to improve customer satisfaction scores and other customer-facing performance metrics," said Frost & Sullivan Principal Analyst, Michael DeSalles. "This approach best addresses communication complexity because STARTEK views customers as unique individuals with distinct circumstances and specific communication needs."
SDeSalles adds, "Frost & Sullivan firmly believes that STARTEK has developed innovative tools, processes, and training powered by the science of dialogue; thus, enabling it to provide highly customized and effective solutions for its clients." He says, "The company's focus on high-quality customer care services— backed by technology expertise and the science of communication—places the company at the apex of service providers in North America."
"We are extremely honored to be recognized by Frost & Sullivan for our ground-breaking efforts to bring true human dialogue back to the contact center," commented Chad Carlson, STARTEK president and CEO. "By enabling and empowering our Brand Warriors and adopting scientifically-proven conversational habits across all channels, our clients are building strong, emotional connections with their customers and experiencing positive gains in customer-facing metrics such as customer satisfaction, retention, sales, and Net Promoter scores."
#contactcenterworld, @startekcareers, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, August 10, 2017
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