News : Frost & Sullivan Commends Teleperformance Colombia for Green Excellence
#contactcenterworld, @Teleperformance, @Frost_Sullivan
Sao Paulo, April 23, 2014 -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance Colombia with the 2014 Latin America Frost & Sullivan Award for Green Excellence. Teleperformance Colombia has clearly demonstrated its commitment to environmental conservation through the design, construction, and operation of four Leadership in Energy and Environmental Design (LEED)-certified contact center sites – CONNECTA A, B, C and F.
"The company's LEED-certified contact center sites use a tremendous amount of natural light, the latest energy-saving light bulbs, and highly efficient air conditioning systems. The buildings also have waterless urinals, efficient faucets, and green rooftops that lower heat emission and the site's overall temperature level," said Frost & Sullivan Research and Industry Manager Juan Gonzalez. "These measures have led to dramatic results including a 30 percent reduction in energy usage and 40 percent fall in water consumption over the last year."
The strategic location of the CONNECTA campus next to the Transmilenio main station and the Ciclovia (the Bogota cycling road) has encouraged employees to utilize public transportation – only 3 percent of the current workforce goes to work in their own cars. This, in turn, will reduce carbon dioxide emissions drastically. The green, sustainable campus helps to create a more positive work environment and boosts employee satisfaction ratings. The CONNECTA boasted a six percent higher rater when compared to other Colombian center sites in 2013.
The construction and re-design of CONNECTA's green building sites was spearheaded by the following Teleperformance Executives:
Juan Rodrigo Hurtado Penagos - CEO, Teleperformance Colombia
Gabriel Toscana - Head of the Teleperformance Global CSR Environmental Sub-Committee
Omar Ladino - CIO, Teleperformance Colombia
Citizen of the Planet (COTP) is a global corporate initiative, implemented in 2008, aimed at ensuring that Teleperformance operates in an environmentally-friendly and responsible manner; entrusting employees with the responsibility to protect the environment. The leadership team has also launched the corporate social responsibility induction program that encourages and recognizes employees for adopting environmentally-friendly practices outside the workplace. This includes switching to energy-efficient lighting and using solar power at home.
"With the leadership team having made a pledge to sustainability, green strategies will remain at the core of Teleperformance's operations in the future," noted Frost & Sullivan Principal Analyst Michael DeSalles. "The company's corporate social responsibility committee that has been set up to adhere to the United Nations Global Compact (UNGC) – a strategic initiative to align businesses with human rights, labor, environment, and anti-corruption principles – shows ample evidence of this."
#contactcenterworld, @Teleperformance, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Published: Thursday, April 24, 2014
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