News : Frost & Sullivan Commends Teleperformance Egypt's Ambitious Expansion Plans
Mountain View, CA, USA, Nov 28, 2016 -- Based on its recent analysis of the business process outsourcing (BPO) industry, Frost & Sullivan recognises Teleperformance Egypt with the 2016 Egyptian Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Teleperformance Egypt, a BPO and contact centre service provider in Egypt, was the first to set up a virtual contact centre in the Middle East and Africa (MEA).
Teleperformance Egypt focuses on creating a multilingual hub equipped with all of the relevant technologies, driving client and employee satisfaction and eventually, market dominance.
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Teleperformance Egypt is an international BPO provider that generates 90% of its business outside Egypt, and the remaining 10% in Egypt. From its parent company, it inherited the tools, technologies, infrastructure, and (most importantly) the brand name required to gain a foothold in new regions. Its desire to emerge as the leader in MEA impelled the company to leverage these advantages and launch the first virtual contact centre in Dubai. Six months later, it set up a full-fledged contact centre in Dubai to serve as a nearshoring destination for clients in the EMEA.
"Teleperformance Egypt aims to offer international-standard BPO services in Egypt, which is evident from its pioneering multilingual hub in the country," said Frost & Sullivan Research Analyst Deepti Dhinakaran. "This hub currently supports 25 languages and can support another eight languages and dialects, and serve customers in the US, Canada, Europe, Africa, Middle East, and Asia via voice, email, chat, and social media."
"Teleperformance Egypt is among the largest contact centre service providers in Egypt, with 3,500 employees in Cairo and 200 in Dubai," noted Deepti Dhinakaran. "Its geographic expansions, high investments in technology and tools, efficient implementation of best practices, and strategic innovations have gone a long way in creating value for existing clients and attracting new ones."
Each year, Frost & Sullivan bestows this award upon the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
#contactcenterworld, @Teleperformance, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, November 29, 2016
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