News : Frost & Sullivan Honors Dimension Data's Commitment
Mountain View, CA, USA, Oct. 27, 2015 -- Based on its recent analysis of the contact center solutions integration market, Frost & Sullivan has recognized Dimension Data with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. Dimension Data has risen to the top of the ranks in the global market on the strength of its technology, breadth of product offerings across segments, and tenured systems integration expertise.
Dimension Data's product range, balance of technology vendors, and ability to support architectures across various vendors is a critical differentiator, particularly among clients with mixed vendor environments. However, the company's main distinguishing advantage is its breadth of expertise spanning customer experience and collaboration solutions, global IT, employee productivity and professional services, co-location, security, and managed data centers.
Dimension Data has responded to customers' apprehensions regarding deploying cloud solutions by presenting hybrid solutions, wherein it moves parts of the network and application solutions to the cloud, while leaving others on premise.
"Dimension Data has demonstrated great focus in maximizing the value of its services by leveraging its systems integration expertise. Frost & Sullivan is excited to recognize Dimension Data for customer value leadership in the highly competitive Contact Center Solutions Integration market," said Frost & Sullivan Global President and Managing Partner Krishna Srinivasan.
Adam Foster, Dimension Data's Executive – Communications said, "We're very pleased to be Honoured for our Commitment to Customer Value in the Global Contact Centre Solutions Integration Market.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on increasing the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From Dimension Data
About Dimension Data:
Dimension Data believes in the power of technology to transform your organisation, make things work better … and take your business to the next level. Over the last three decades, we’ve established ourselves as global company in the provision and management of specialist IT infrastructure solutions and services.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, October 28, 2015