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News : Frost & Sullivan Honors Interactive Intelligence with South Africa Product Leadership Award

#contactcenterworld, @Genesys
Mountain View, CA, USA, May 3, 2016 -- Based on its recent analysis of cloud-based solutions for the South Africa contact centre market, Frost & Sullivan has recognised Interactive Intelligence with its Product Leadership Award.

Interactive Intelligence's latest cloud offering -- PureCloud Engage? -- is an omnichannel customer engagement cloud service designed to help contact centers accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience.

The service is based on the company's PureCloud(R) platform: a microservice-based solution running atop the scalable Amazon Web Services Cloud offering customer engagement, communications and collaboration functionality.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

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"Interactive Intelligence aims to meet customer needs whatever their deployment choice – whether on-premises, through single-tenant cloud architecture, or delivered by a microservice cloud platform," Nel said. "This flexible strategy lets companies adapt technology to their business – not the other way around -- all while protecting their investments even when needs change."

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com

Today's Tip of the Day - User Queue Choice

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Related Editorial

  • Smollan Improves Service Delivery with Interactive Intelligence
  • Interactive Intelligence Launches Customer Engagement Cloud Service in South Africa
  • Jasco Announces Genesys eServices Recording
  • Interactive Intelligence Named 2015 EMEA Company of the Year
  • SA Contact Centres Poised for Growth
  • Affin Bank to Adopt Genesys Solution

More Editorial From Genesys

  • Altivon Earns Genesys Gold Partner Status
  • 40% of Singapore Customers Cancel Bank Services Due to Poor CX
  • AdvaTel Launches Omni Intelligence on Genesys AppFoundry
  • Teleopti Launches Cloud Workforce Management Solution on Genesys AppFoundry
  • Affin Bank to Adopt Genesys Solution
  • Call Journey and Genesys Partner Up to Transform Customer Experience

About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
               

Published: Wednesday, May 4, 2016

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