News : Frost & Sullivan Honors Interactive Intelligence with South Africa Product Leadership Award
Mountain View, CA, USA, May 3, 2016 -- Based on its recent analysis of cloud-based solutions for the South Africa contact centre market, Frost & Sullivan has recognised Interactive Intelligence with its Product Leadership Award.
Interactive Intelligence's latest cloud offering -- PureCloud Engage? -- is an omnichannel customer engagement cloud service designed to help contact centers accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience.
The service is based on the company's PureCloud(R) platform: a microservice-based solution running atop the scalable Amazon Web Services Cloud offering customer engagement, communications and collaboration functionality.
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"Interactive Intelligence aims to meet customer needs whatever their deployment choice – whether on-premises, through single-tenant cloud architecture, or delivered by a microservice cloud platform," Nel said. "This flexible strategy lets companies adapt technology to their business – not the other way around -- all while protecting their investments even when needs change."
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, May 4, 2016
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