News : Frost & Sullivan Honors Nexidia for Customer Interaction Solution
Mountain View, California, July 27, 2015 -- Based on its recent analysis of the customer interaction analytics market, Frost & Sullivan recognizes Nexidia, Inc. with the 2015 North American Frost & Sullivan New Product Innovation Award for its Nexidia Interaction Analytics solution. The solution delivers seamless scalability and significant reduction in the search time taken to analyze unstructured forms of data, such as audio, SMS, social media, chat, e-mail, and surveys. The solution enables organizations to gather desired query results efficiently.
Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased ROI it offers customers, which, in turn, increases customer acquisition and overall market penetration potential.
Posted by Veronica Silva Cusi, news correspondent
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Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As customer interaction expands to include surveys, email, chats, and social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.
Published: Thursday, July 30, 2015
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