News : Frost & Sullivan Honours Polystar for Customer Experience Management Solutions
Mountain View, Calif., June 17, 2014 -- Based on its recent analysis of the customer experience management market (CEM), Frost & Sullivan recognises Polystar with the 2014 Frost & Sullivan Award for Customer Value Leadership. Polystar offers customer, service and network intelligence solutions that help network operators, communications service providers (CSPs) and network equipment manufacturers (NEMs) deliver the best possible customer experience.
In response to increasing customer demand for solutions to enhance and maintain Customer Experience Management, Polystar has established a strong position among CEM vendors through its Real-time Network Monitoring, Customer and Network Analytics solutions. The company's product portfolio continues to meet demanding customer requirements and maintains a perfect balance between legacy and next generation technologies.
"Polystar's key product offerings include "Customer Insight", "Network Insight" and "Solver" that offer operators an end-to-end Customer Experience Management solution and form the foundation of a comprehensive CEM deployment, " said Frost & Sullivan Program Manager Olga Yashkova-Shapiro.
Commenting on the award, Inna Ott, Director of Marketing at Polystar said: "We are proud to achieve this important milestone and industry recognition, which further validates our industry-leading Customer Experience Management product portfolio, coupled with the unique customer-centric business approach. Polystar's continued investments in technology and innovation, along with a strong customer focus have proven to be the key factors behind our success."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
Polystar is the premier supplier of Network and Customer Analytics, Network Monitoring and Test solutions to leading telecom operators, service providers and network equipment manufacturers around the globe. Polystar''s innovative product portfolio supports the complete lifecycle of new services and technologies—from design, pre-deployment verification and stress-testing, through roll-out, down to network assurance and service management of in-service mobile, fixed, IP or converged networks. Polystar is recognised as one of the fastest-growing companies in Sweden.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, June 18, 2014