News : CGS Named 2016 Contact Center Outsourcing Services Company of the Year in Chile
New York, NY, USA, Dec 20, 2016 -- CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that it has been named Frost & Sullivan’s 2016 Contact Center Outsourcing Services Company of the Year in Chile. The annual award is presented to companies identified as industry leaders, delivering best practices in growth, innovation and leadership.
Frost & Sullivan’s global team of analysts and consultants conducted extensive primary and secondary research across the entire value chain to determine its Company of the Year award recipients. It evaluates companies on two key factors: Visionary innovation and performance as well as customer impact. Analyst insight regarding CGS noted its ability to:
- Respond to shifts in customer behavior by bringing advanced use of technology, Big Data analysis, process improvement and innovation to the market
- Leverage its international expertise to serve local and global customers
- Utilize strong human resource practices to continuously develop skilled talent and provide high-quality services
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"Despite a challenging economy, there is a stable momentum in the Chilean contact center outsourcing services market, and CGS has surpassed its competitors’ performance by introducing global best practices and innovations to its clients," said Sebastian Menutti, digital transformation industry analyst at Frost & Sullivan. "With its strong overall performance in the market, CGS has earned this recognition."
"We appreciate Frost & Sullivan recognizing CGS contact center outsourcing services as 2016 Company of the Year in Chile," said Phil Friedman, president and CEO at CGS. "We are proud of the services we have built and developed in Chile, where we support local Chilean customers and provide Spanish-language support for our global customers. We look forward to continued growth and innovation in the Latin American market in 2017."
#contactcenterworld, @CGSinc, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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