#contactcenterworld, @ibexglobal1, @Frost_Sullivan
Washington, DC, USA, Feb. 23, 2023 - ibex (NASDAQ: IBEX), a global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced it was named a Leader by Frost & Sullivan in the 2022 Frost Radar™: Customer Experience Outsourcing Services in Latin America. The Frost Radar measures CX companies based on performance in terms of growth and innovation and ranked ibex as a market leader for the second year in a row.
"ibex is proud to be recognized by Frost & Sullivan as a CX Leader, which is the direct result of our unique agent-first culture, award-winning Wave X technology platform and relentless focus on delivering amazing customer experiences for our clients," said ibex CEO Bob Dechant. "As companies around the world, especially digital-born and new economy brands, look to optimize their CX for the digital world, ibex has become a partner of choice for world-class solutions that enhance customer satisfaction and retention and boost revenue."
Frost & Sullivan ranked ibex a Leader based on the company’s "innovative service portfolio and high adoption rates among its customer base." It also recognized ibex as one of the fastest-growing companies in Latin America and the Caribbean, supporting U.S. clients from its facilities in Jamaica, Nicaragua, and Honduras.
"The CX outsourcing services landscape is evolving with the adoption of digital technologies, and ibex has emerged as a CX Leader thanks to its innovative Wave X platform and strong expertise in digital and automation solutions," said Sebastian Menutti, Industry Principal, Customer Experience at Frost & Sullivan.
#contactcenterworld, @ibexglobal1, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, March 1, 2023
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