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News : Frost & Sullivan Recognises Interactive Intelligence
London, UK, Feb 2, 2015 -- Based on its ongoing analysis of the contact centre systems market, Frost & Sullivan recognizes Interactive Intelligence Group Inc. (Nasdaq: ININ) with the 2014 EMEA Frost & Sullivan Company of the Year Award. Interactive Intelligence's end-to-end suite of scalable, contact centre capabilities, coupled with flexible deployment options and excellent customer support, earned it a year-on-year market share growth rate of 42.9 percent in 2014.
The 2014 announcement of an additional cloud platform, PureCloud, will only enhance options for customers when PureCloud launches in the UK, Germany and other European countries in 2015.
"One of the keys to Interactive Intelligence's success is its tailored, customer-centric approach to sales," said Frost & Sullivan Research Analyst Nancy Jamison. "The company ensures that it has the appropriate in-country talent to support the pre- and post-sales processes, and has brought a consultative approach to sales."
Due to its strong overall performance, Frost & Sullivan is pleased to present Interactive Intelligence with the 2014 EMEA Contact Centre Systems Company of the Year Award.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, February 4, 2015