News : Frost & Sullivan Recognizes Alorica
Mountain View, CA, USA, Dec. 7, 2015 -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the acquisition of several agent services businesses, Alorica has broadened its product offerings, enhanced its delivery capabilities, and moved forward with an aggressive growth trajectory.
"Since the acquisition, the company has maintained a positive revenue trajectory without any client losses, remarked Frost & Sullivan Principal Analyst Michael DeSalles. Alorica has strengthened its brand positioning, brought further scale, and raised the company's competitiveness and market visibility. The benefit of this acquisition clearly moves Alorica into a leadership position within the industry."
For its strong financial performance, excellent acquisition strategy, solid execution and competitive ranking, Frost & Sullivan is pleased to recognize Alorica with the 2015 Competitive Strategy Innovation Leadership Award.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, December 8, 2015