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News : Frost & Sullivan Recognizes Atento for its CRM BPO Solutions
London, UK, September, 2015 -- Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Atento with the 2015 European Frost & Sullivan Award for Customer Service Leadership. Atento has made skillful use of HR management to deliver excellent customer experiences in the customer relationship management business process outsourcing (CRM BPO) services markets in Latin America and Europe. By leveraging existing infrastructure and process knowledge, it delivers increasingly complex solutions through multiple channels.
"Atento's focus on customised client solutions indicates how important Atento feels it is to create beneficial partnerships with clients," said Frost & Sullivan Director Stephen Loynd. "By linking employees' incentives with clients' success, Atento is helping add real value in its relationships."
"Atento's reliable and scalable platform is another reason the company is a valued partner to clients" observed Loynd. "It enables multi-channel communication delivery and helps generate valuable data and analytics regarding each interaction with a client's customer."
Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a service. The award acknowledges the attractive cost of service and the impact of the offering on customer value.
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, September 29, 2015