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News : Frost & Sullivan Recognizes Cisco for Its Cyber Security Capabilities and Customer Experience Solutions

#contactcenterworld, @Cisco

New Delhi, Delhi, India, July 18, 2018 -- Cisco, a global technology leader received top honors at Frost & Sullivan’s 2018 India ICT Awards, with four awards in the Enterprise Infrastructure category. The three awards in the enterprise security category recognize Cisco’s ability to integrate security across the network, cloud, Internet, email, and endpoints while blocking multiple threats in the least possible time. Cisco was recognized as the Contact Center Vendor of the Year for its ability to deliver personalized omnichannel experiences that meet today’s customer expectations.

Currently in its 16th year, the 2018 India ICT Awards witnessed participation from leading personalities and companies from the ICT sector and honored companies that created breakthrough business models and strategies through the innovative use of transformative technologies. This year, 39 awards were presented across four categories: Enterprise Infrastructure, Emerging Services, Enterprise Telecom Services, and Mobile and Wireless.

Talking about the recognition, Parminder Kaur, Associate Director, Digital Transformation Practice, Frost & Sullivan, said, "Cisco has had an excellent year in demonstrating technology innovation and leadership across enterprise infrastructure segments. It delivered excellent customer experience through its contact center solutions and had garnered appreciation from enterprises for its cutting-edge technology. Its focus on enterprise and data center security has grown manifold in the Indian enterprise security segment. It has continued to gain significant mindshare amongst enterprises with its comprehensive range of products and services that meet varying customer requirements."



Vishak Raman, Director, Security Business, Cisco India & SAARC said, "We are delighted to be recognized for our cyber security capabilities. Security is a top focus area for our customers and we are committed to helping them keep a step ahead of the emerging threats. We offer a comprehensive portfolio of security technologies that work together to deliver effective network security and incident response, while boosting IT productivity through automation. This recognition is a testament to our customer-centric approach and our collaborations with partners in their digital transformation journey."

Hariharan S, Director, Collaboration, Cisco India & SAARC said, "Digital technologies have disrupted customer’s buying patterns; with increasing competition and very little product differentiation, enhanced customer experience is the best bet for businesses to influence their customers. With this philosophy, we have been developing solutions that understand the customer needs and customize it according to their requirements, thereby ensuring the highest level of customer satisfaction and enhanced experience. We are honored by this recognition and are committed to offering a connected customer journey across all types of interactions."

The Accolades Won by Cisco Systems at Frost & Sullivan’s 2018 India ICT Awards:

Network Security Vendor of the Year

Cyber Security Analytics Platform Vendor of the Year

Datacenter and Software Defined Networking Security Vendor of the Year

Contact Center Vendor of the Year

#contactcenterworld, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://businesswireindia.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Outsourcing Service Agreements

Read today's tip or listen to it on podcast.

Published: Saturday, July 21, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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