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News : Frost & Sullivan Recognizes NICE with Technology Leadership Award

#contactcenterworld, @NICELtd, @Frost_Sullivan

Hoboken, NJ, USA, Dec, 2017 -- NICE (Nasdaq: NICE) announced that it has earned Frost & Sullivan's  Technology Leadership Award for Investigation and Evidence Management Solutions. This award recognizes companies that demonstrate excellence in growth, innovation and leadership in their respective industries.

"Frost & Sullivan is honoring NICE with this Technology Leadership Award because of the company’s demonstrated leadership and commitment to driving innovation in digital evidence management for police departments," said Danielle VanZandt, Security Industry Analyst, Aerospace, Defense & Security, Frost & Sullivan. "The volume, variety and velocity of digital evidence is growing every day, and the current manual methods investigators use to collect, analyze and share it simply haven’t kept pace. As the first and most comprehensive end-to-end cloud-based solution for managing digital evidence and investigations, NICE Investigate is uniquely equipped to bridge this gap."

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In announcing NICE’s selection for the Technology Leadership Award, Frost & Sullivan lauded NICE Investigate for its customer-centric innovations, proven ROI, superior integration and analytics capabilities, and workflow tools that bolster investigative efficiency and case solvability. The report, in part, states: "NICE is a leader in the digital investigation and evidence management industry, with solutions that are years ahead of the competition. Competitors will struggle to match Investigate’s capabilities and will likely fall short due to NICE’s superior analytical and integration capabilities which position NICE for continued growth and mindshare in the future."

"NICE is thrilled to be recognized by Frost & Sullivan as a leader in the digital evidence management space," said Chris Wooten, Executive Vice President, NICE. "At a time when many police department budgets and resources are stretched thin in North America and around the world, NICE Investigate helps drive productivity, cost savings and increased case solvability through process automation and advanced analytics.

#contactcenterworld, @NICELtd, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Monday, December 11, 2017

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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