#contactcenterworld, @puzzelsolutions, @Frost_Sullivan
San Antonio, TX, USA, Aug. 8, 2023 - Frost & Sullivan recently researched the cloud contact center industry and, based on its findings, recognizes Puzzel with the 2023 European Company of the Year Award. Puzzel is a European contact center-as-a-service (CCaaS) software provider with over 20 years of experience, delivering customer experience (CX) by combining an empathetic human touch with disruptive technologies.
The company's solutions streamline workflows for agents and boost performance to drive business growth.
"Puzzel's impressive achievements are a direct result of its client-centric approach. The company grasps the industry's ever-evolving needs and strives to create tailored solutions that meet those demands. By working closely with its customer board, Puzzel gains invaluable insights and feedback. It feeds this information into its product development process and provides personalized guidance to clients, delivering optimal results," said Riana Barnard, Best Practices Research Analyst at Frost & Sullivan.
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"Deep local knowledge of core markets underpins its client-centric focus. Frost & Sullivan specifically commends Puzzel for leveraging AI, machine learning, and automation to make interactions even more personalized and efficient by bringing customer intent and context sharper into focus," noted Bernardin Arnason, Industry Principal ICT at Frost & Sullivan.
Puzzel's success in being named 2023 Company of the Year by Frost & Sullivan is a testament to the unwavering dedication and innovative spirit of our incredible team, as well as our close collaboration with our customers. We take great pride in delivering exceptional experiences through our customer engagement?solutions and leveraging advanced AI technologies to revolutionise the contact centre industry. As we move forward, we will continue to push the boundaries of AI ensuring our customers stay at the cutting edge of CX, while also ensuring operational efficiency," comments Frederic Laziou, CEO of Puzzel.
Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence, in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership, in terms of customer value and market penetration.
Posted by Veronica Silva Cusi, news correspondent
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, August 10, 2023
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