#contactcenterworld, @ringcentral, @Frost_Sullivan
San Antonio, TX, USA, June 1, 2022 -- Frost & Sullivan has identified RingCentral as a Growth and Innovation leader in the Frost Radar™: North American Unified Communications-as-a-Service Market, 2021. RingCentral has maintained a leadership position in the North American UCaaS market since 2013 and is gradually expanding its presence in other world regions. Frost & Sullivan expects it to maintain a strong position in North America by leveraging creative partnerships.
Transformational shifts post the global COVID-19 pandemic have considerably boosted demand for digital technologies, including cloud communications, collaboration, and customer experience (CX) management (contact center) solutions. This rising tide is lifting all boats in the cloud private branch exchange (PBX) and unified communications-as-a-service (UCaaS) market. The North American UCaaS market will remain close to its previously charted, pre-pandemic growth trajectory in terms of both users and revenues and 2021 and 2022—despite churn in the installed base due to furloughs and customer business failures—and will maintain steady growth throughout the forecast period until 2026. Changing work styles; demand for soft clients, mobile UCaaS, and cloud collaboration services; video meetings; increasing number of remote workers; demographic and social trends; technology trends; and growth opportunities will continue to reshape the industry.
"RingCentral offers competitively packaged and priced SMS and analytics tools, video and web conferencing, and webinar and integrated contact center services, and a collaborative user experience, setting its solutions apart from most competitors," explained Alaa Saayed, Information & Communication Technologies Industry Director, Frost & Sullivan. "RingCentral's open platform and its broad set of APIs enable businesses to more directly impact their processes. Its flexible cloud technology and a proprietary platform enable rapid innovation and cost-effective scalability."
"Our rapid pace of innovation extends beyond our products to our partners and the proof is in the alliances we've forged with organizations such as AT&T, Alcatel-Lucent Enterprise, Atos, Avaya, Mitel, Frontier, TELUS and Verizon to sell our portfolio in North America and other regions," said Homayoun Razavi, chief business development officer at RingCentral. "Our recently launched RISE program aims to facilitate telco partner onboarding and sales of RingCentral solutions. We continue to expand internationally, as well as among midmarket and enterprise customers, to grow our addressable market and provide our customers with the best cloud communications technology that solves real world challenges and is easy to set-up, use, and manage."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, June 3, 2022
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