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News : Frost & Sullivan Recognizes RingCentral as Innovation Leader in the European Hosted IP Telephony and UCaaS Industry

#contactcenterworld, @ringcentral, @Frost_Sullivan

Santa Clara, CA, USA, Aug, 2020 -- Frost & Sullivan has identified RingCentral, a provider of global enterprise cloud communications, collaboration, and contact center solutions, as a top industry innovator in the European hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market. Frost & Sullivan Recognizes RingCentral as Innovation Leader in the European Hosted IP Telephony and UCaaS Industry

The European hosted IP telephony and UCaaS market is evolving as the COVID-19 pandemic further re-enforces the need for flexibility in technology consumption as well as delivery of services independent of user location, network, and devices. Provider consolidation via mergers and acquisitions is reshaping the competitive landscape and shifting power to the more innovative and agile market participants. Provider success will also be determined by service security, reliability, scalability, and extensibility, which impact customer satisfaction and retention.

"Strong partnerships with key industry participants, highly effective sales strategy, and a well-rounded UCaaS portfolio are propelling RingCentral's accelerated growth in the European region," explained Elka Popova, Vice President of Research at Frost & Sullivan. "What differentiates RingCentral from other UCaaS providers are its competitively packaged and priced solution bundles, a collaborative user experience, and advanced features such as SMS, analytics tools, video and web conferencing, and webinar services."

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"We are honored to be recognized by Frost & Sullivan as an Innovation Leader in the Frost Radar report on the European UCaaS market," said Anand Eswaran, President and Chief Operating Officer at RingCentral. "Our dedication to innovation is showcased in our customer-oriented service bundles and attention to our diverse customer base. This recognition is a testament to our core focus on delivering impactful communication solutions at times of rising remote work and employee mobility across the globe."

Frost Radar in the European Hosted IP Telephony and UCaaS Industry provides results from an in-depth analysis built on a 360-degree research methodology where over 120 companies were evaluated. The team of industry analysts identified 20 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognizes them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths, and opportunities for the future.

#contactcenterworld, @ringcentral, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

Published: Monday, August 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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