Santa Clara, CA, USA, Aug, 2020 -- Frost & Sullivan has identified RingCentral, a provider of global enterprise cloud communications, collaboration, and contact center solutions, as a top industry innovator in the European hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market. Frost & Sullivan Recognizes RingCentral as Innovation Leader in the European Hosted IP Telephony and UCaaS Industry
The European hosted IP telephony and UCaaS market is evolving as the COVID-19 pandemic further re-enforces the need for flexibility in technology consumption as well as delivery of services independent of user location, network, and devices. Provider consolidation via mergers and acquisitions is reshaping the competitive landscape and shifting power to the more innovative and agile market participants. Provider success will also be determined by service security, reliability, scalability, and extensibility, which impact customer satisfaction and retention.
"Strong partnerships with key industry participants, highly effective sales strategy, and a well-rounded UCaaS portfolio are propelling RingCentral's accelerated growth in the European region," explained Elka Popova, Vice President of Research at Frost & Sullivan. "What differentiates RingCentral from other UCaaS providers are its competitively packaged and priced solution bundles, a collaborative user experience, and advanced features such as SMS, analytics tools, video and web conferencing, and webinar services."
"We are honored to be recognized by Frost & Sullivan as an Innovation Leader in the Frost Radar report on the European UCaaS market," said Anand Eswaran, President and Chief Operating Officer at RingCentral. "Our dedication to innovation is showcased in our customer-oriented service bundles and attention to our diverse customer base. This recognition is a testament to our core focus on delivering impactful communication solutions at times of rising remote work and employee mobility across the globe."
Frost Radar in the European Hosted IP Telephony and UCaaS Industry provides results from an in-depth analysis built on a 360-degree research methodology where over 120 companies were evaluated. The team of industry analysts identified 20 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognizes them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths, and opportunities for the future.
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, August 17, 2020
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