News : Frost & Sullivan Recognizes TCN for Excellence in Web Customer Experience
St. George, UT, USA, Oct 3, 2016 -- TCN Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that it has been selected as a winner of Frost & Sullivan’s 2016 Customer Service Excellence (CSE) Recognition Program. The program honors outstanding achievement in distinct areas of customer service, and TCN was recognized for its excellence in the Web Customer Experience category.
The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations were received across the following categories – omni-channel customer experience, mobile customer care, web customer experience, social media customer engagement and customer engagement analytics.
Over the past year, TCN’s customer care agents increased the time working with their customers. The company holds firm in its belief that lasting relationships are formed when more time is spent listening, understanding and taking the time to address each customer’s needs. In fact, TCN’s agents spent at least 15 percent more of their day analyzing the customer’s voice and turning the data into meaningful insights for product development.
"We are proud and humbled to be recognized alongside notable brands such as David Yurman, Dick’s Sporting Goods, T-MOBILE, and StubHub," said Terrel Bird, CEO and co-founder of TCN. "We are excited about meeting our fellow award recipients and remain confident that our customer experience program will continue to exceed the service expectations of our customers in the future."
Posted by Veronica Silva Cusi, news correspondent
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As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, October 6, 2016