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News : Frost & Sullivan Recognizes Teleperformance

#contactcenterworld, @Teleperformance, @Frost_Sullivan

Singapore, Sept, 2019 --- Teleperformance was honored with the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost & Sullivan Asia-Pacific Best Practices Awards banquet held at Shangri-La Singapore.

Teleperformance, a provider of outsourced Omnichannel Customer Experience Management services, specializes in advisory and integrated solutions to manage and optimize all aspects of the customer experience cycle for clients.

Mr. Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice - Asia Pacific at Frost & Sullivan said that Teleperformance's relentless strive for innovation to further enhance value to its customers has been key to its success. Over the years, Teleperformance has not only expanded its capabilities but also maintained its focus on core customer service delivery and strengthened its solutions portfolio.

"Teleperformance continues to differentiate itself through an extended global footprint, its suite of comprehensive solutions to manage and optimize all aspects of the customer experience cycle for clients, deep industry expertise and a unique security practice. Matched by strong customer service leadership and global best practices, this ensures that Teleperformance continues to thrive even in competitive markets in the region," he noted.

"We are pleased to be named the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year and I'm proud of the team for their substantial contributions that made it possible. Winning this award once again recognizes our continued work and commitment to create meaningful interactions between brands and their customers," said David Rizzo, President, Asia Pacific, Teleperformance.

The recipients of the annual Frost & Sullivan Asia-Pacific Best Practices Awards were identified based on an in-depth research conducted by Frost & Sullivan's analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends. The short-listed companies were evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy.

#contactcenterworld, @Teleperformance, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Teleperformance:
Company LogoTeleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Outsourcing Service Agreements

Read today's tip or listen to it on podcast.

Published: Monday, September 9, 2019

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2021 Buyers Guide Automation

 
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Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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*Automated / Scheduled Temporary Agent Skills Configuration Management
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