Paris, France, Aug, 2018 -- Teleperformance (Paris:TEP) a worldwide provider in omnichannel customer experience management, announced it was named Company of the Year in the Contact Center Outsourcing Industry for Europe by Frost & Sullivan. This marks the second consecutive year Teleperformance has been recognized as the top company in its category for demonstrating excellence in areas such as leadership, technological innovation, customer service and strategic product development.
Frost & Sullivan analysts independently compared market participants and measured performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry. They scored each company according to two key factors—Visionary Innovation & Performance and Customer Impact—and determined that Teleperformance is truly delivering unique value to customers and operating at a best-in-class level.
Praxidia, Teleperformance’s consultancy business focused on omnichannel CX and customer behavior, was cited as an innovative approach to help customers thrive at a time of rapid technological change. Praxidia leverages Teleperformance CX Labs research and TP Analytics capabilities to determine how new technologies like AI, analytics and machine learning will impact the customer service experience and transform the industry.
"No other company in its space has been recognized with the variety, type and number of Frost & Sullivan Awards," said Stephen Loynd, Digital Transformation Practice Analyst, Frost & Sullivan. "We believe that Teleperformance achieved this milestone based on combination of its global footprint, a comprehensive customer contact solutions portfolio, strategic growth initiatives, excellent financial management, a unique security practice, deep industry expertise across geographies, customer service leadership and global best practices."
Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: "We are proud of our people for their consistent effectiveness and passion in serving clients across all of Europe’s complex markets and cultures. We understand each customer interaction matters and this totally independent region-wide recognition underscores our sustained commitment to customer experience excellence both in Europe and all around the world."
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, August 6, 2018
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CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
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