#contactcenterworld, @Teleperformance, @Frost_Sullivan
Santa Clara, CA, USA, Jan. 18, 2021 -- Frost & Sullivan has identified Teleperformance as a leader in the Frost Radar™: Australia Customer Experience Outsourcing Services Market. Teleperformance's flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program.
The customer experience outsourcing services market in Australia continues to grow despite the disruptions caused by the COVID-19 pandemic. Contact centers are evolving to become complete experience centers that use the latest technological advances to enhance customer and workforce experiences. The pandemic accelerated the adoption of digital solutions to assist contact center agents and provide efficient customer service. Organizations are now evaluating the deployment of cloud contact centers (CCaaS), call back, chatbots, enhanced self-service, and contact center agent enhancement solutions.
"Over the years, Teleperformance has shown tremendous acumen in acquiring and integrating capabilities that lead to growth, both organically and inorganically. The company considers inorganic growth through acquisitions to be a key part of its expansion and growth strategy," noted Krishna Baidya, Director, Information and Communication Technology at Frost & Sullivan. "The company's rigorous and integrated approach to compliance, security, and privacy is unparalleled in the industry."
"We are proud to be recognized by Frost & Sullivan as an Innovation Leader in the Frost Radar™ report on the Australia Customer Experience Outsourcing Services Market," said Mike Lytle, Chief Operations Officer, Teleperformance Philippines. "As one of the preferred digital solutions providers in Australia, this recognition is a testament to our expertise in the market and dedication toward innovation to continually provide excellence to our customers."
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, January 20, 2021
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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|8.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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