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News : Frost & Sullivan Recognizes Teleperformance's Outstanding Leadership
Mountain View, CA, USA, Sept. 28, 2016 -- Based on recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) as the recipient of the 2015 North American Company of the Year Award in contact center outsourcing. TP has garnered this recognition for 3 consecutive years. As a provider in the global outsourced customer experience management (CEM) and contact center services space, TP continues to leverage its experience, global reach, and innovative services to deliver customer-centric solutions and outstanding results for its clients.
"Investing in technology and offering consultative, responsive client service are critical components of TP's strategy to enhance its value proposition," said Frost & Sullivan Principal Analyst, Michael DeSalles. "Increasingly, TP's approach allows clients to manage and deliver personalized omnichannel communications solutions across the globe."
"Teleperformance understands that technology is empowering consumers to communicate with enterprises in new ways, fundamentally changing the dynamic between buyer and seller and giving consumers higher influence in a company's branding," noted Frost & Sullivan Global Program Director, Stephen Loynd. The strong thread that runs through TP's innovative tools, processes, and products places it at the top tier of outsourcing service providers in North America. According to Loynd, "Its innovative and energetic CEO, Paulo César Salles Vasques, and his team possess a unique entrepreneurial spirit and passion combined with a sophisticated international perspective."
TP's outlook for growth in 2016 is positive, and current ongoing efforts to expand the business, particularly in the United States and Asia, are expected to help TP deliver above-market revenue growth once again in 2016.
For these reasons, Frost & Sullivan recognizes TP with the distinctive 2015 North American Company of the Year Award in customer contact outsourcing. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products, technologies, and leadership, with a focus on customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, October 4, 2016