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News : Frost & Sullivan Recognizes Verint with “Customer Value Leadership”
Sao Paulo, Brazil & Melville, N.Y., Feb 18, 2014 -- Verint(R) Systems Inc. announces that it has received a Best Practices Leadership honor from Frost & Sullivan , a global analyst and consultancy firm. The Customer Value Leadership Award distinction for Latin American Contact Center Systems was presented on January 30 during the firm’s banquet in São Paulo.
The recognition is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on the investment that customers realize. It speaks to how companies focus on enhancing the value their customers receive beyond simply good service, leading to improved retention and loyalty.
"We’re delighted to have received Frost & Sullivan’s Customer Value Leadership Award," comments Diego Gomez, vice president, Latin America and Caribbean, Verint. "On an ongoing basis, our focus is on helping our customers achieve excellence across their enterprise operations, and this recognition reinforces that commitment to high-quality software, services and support, and a customer-centric approach to partnership."
Gomez adds, "Contact center systems are foundational to the customer engagement optimization solutions Verint offers and that our customers leverage in their day-to-day business operations—as are our branch and back-office solutions that help optimize other parts of the business that play a significant role in shaping the customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, February 21, 2014