#contactcenterworld, @VerizonWireless, @Frost_Sullivan
Santa Clara, CA, USA, Feb. 8, 2021 -- Frost & Sullivan has identified Verizon as a Growth and Innovation leader in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. As a provider in hosted IP telephony, Verizon's customized professional services, robust network capabilities and use of AI and IoT have helped it become a top North American provider in terms of installed users and revenue.
The COVID-19 pandemic has accelerated the demand for cloud communications services, creating growth opportunities for innovative, nimble providers. With most businesses looking to enable large proportions of their enterprise workers and contact center agents to work remotely, cloud-enabled services provide flexible, cost-effective access to mission-critical communications and collaboration tools.
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"Over the years, Verizon has considerably evolved its hosted services portfolio to better address developing customer requirements for greater mobility and a richer collaboration toolset," explained Elka Popova, Vice President of Research at Frost & Sullivan. "Every solution comprises a compelling voice and UC applications suite, conveniently pre-integrated and often bundled with value-added services such as access, local, and long-distance minutes, user portal, and more."
In addition, Verizon's strong service-level agreements, solution monitoring, management, redundant data centers, detailed service reporting and analytics, and customer success adoption services ensure service performance and an end-to-end customer experience, driving growth and customer satisfaction. Verizon is the highest-ranking CSP in this Frost Radar report.
"We are proud to be recognized by Frost & Sullivan as a growth leader in the market," said Alex Doyle, Executive Director, Advanced Communications at Verizon Business. "This award acknowledges our work and commitment in this area, as we strive to reach new heights with the cutting-edge services, networks, and solutions we deliver to our clients."
Veronica Silva Cusi, news correspondent
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, February 9, 2021
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