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News : Frost & Sullivan Recognizes Verizon Business as a Growth and Innovation Leader in the North American Hosted IP Telephony

#contactcenterworld, @VerizonWireless, @Frost_Sullivan

Santa Clara, CA, USA, Feb. 8, 2021 -- Frost & Sullivan has identified Verizon as a Growth and Innovation leader in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. As a provider in hosted IP telephony, Verizon's customized professional services, robust network capabilities and use of AI and IoT have helped it become a top North American provider in terms of installed users and revenue.

The COVID-19 pandemic has accelerated the demand for cloud communications services, creating growth opportunities for innovative, nimble providers. With most businesses looking to enable large proportions of their enterprise workers and contact center agents to work remotely, cloud-enabled services provide flexible, cost-effective access to mission-critical communications and collaboration tools.

"Over the years, Verizon has considerably evolved its hosted services portfolio to better address developing customer requirements for greater mobility and a richer collaboration toolset," explained Elka Popova, Vice President of Research at Frost & Sullivan. "Every solution comprises a compelling voice and UC applications suite, conveniently pre-integrated and often bundled with value-added services such as access, local, and long-distance minutes, user portal, and more."

In addition, Verizon's strong service-level agreements, solution monitoring, management, redundant data centers, detailed service reporting and analytics, and customer success adoption services ensure service performance and an end-to-end customer experience, driving growth and customer satisfaction. Verizon is the highest-ranking CSP in this Frost Radar report.

"We are proud to be recognized by Frost & Sullivan as a growth leader in the market," said Alex Doyle, Executive Director, Advanced Communications at Verizon Business. "This award acknowledges our work and commitment in this area, as we strive to reach new heights with the cutting-edge services, networks, and solutions we deliver to our clients."

#contactcenterworld, @VerizonWireless, @Frost_Sullivan

Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, February 9, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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