#contactcenterworld, @vonage, @Frost_Sullivan
Holmdel, NJ, USA, Jan. 31, 2023 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has been recognized as a leader in growth and innovation in the latest Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry.
Vonage was recognized for its comprehensive CPaaS / programmable communications APIs which allow businesses and developers to embed communications functionality into existing products, workflows and systems. Vonage communications APIs provide businesses with the power and flexibility to integrate multiple channels − video, voice, SMS, social chat apps, messaging, email, AI and verification − to build better connections, conversations and engagement with customers and employees.
"In a crowded CPaaS market, a key differentiator for Vonage is the underlying Vonage Communications Platform that delivers a full suite of communications APIs as well as employee-facing, customer-facing and Conversational Commerce applications that are all highly customizable, programmable and built on a global network," said Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan. "VCP's performance continues to exceed expectations, fueled by the high enterprise demand for CPaaS options. VCP is a bold approach and Vonage's greatest strength, appealing most strongly to customers and enterprises seeking fully integrated services and the ability to digitally transform their businesses."
Frost & Sullivan credits Vonage for cultivating growth and innovation by not only working with a community of registered developers, but by leveraging its Communications APIs across the company's Vonage Communications Platform (VCP), which also includes contact center, unified communications and conversational commerce applications.
"It is an honor to again be recognized as a leader by Frost & Sullivan for our unique platform and continued growth in programmable communications," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. "At Vonage, we are delivering solutions that enhance customer experiences by turning simple notifications and transactions into conversations for a better customer experience. Our continued innovation across the full breadth of the VCP - from APIs and AI to unified communications, conversational commerce, and contact center solutions - allows us to drive the future of communication and engagement."
Frost & Sullivan also recently named Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year for a fourth consecutive year, and recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions. Through the integrated Vonage Communications Platform (VCP), Frost & Sullivan noted that "the Company provides business cloud communications services via a unique combination of unified communications, contact center and communications APIs."
#contactcenterworld, @vonage, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, February 1, 2023
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