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News : Frost & Sullivan Recognizes Vonage as Leader in Growth and Innovation in CCaaS Radar

#contactcenterworld, @vonage, @Frost_Sullivan

Holmdel, NJ, USA, Aug. 11, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has been recognized as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market.

Vonage was recognized for Vonage Contact Center, an intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization's CRM platform. Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market.

"Vonage holds a significant position in the European CCaaS space. Offering one of the most comprehensive and flexible cloud communications platforms in the market, Vonage delivers high-quality customization and support services, together with deep integrations with a broad range of CRM solutions", said Senior Industry Director, Nancy Jamison, Frost & Sullivan. "Vonage Contact Center continues to exceed expectations and Vonage's focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities, positions Vonage as a technology frontrunner in the CCaaS market."

"It is an honor to be recognized as a Leader by Frost & Sullivan for our continued innovation and growth within the Contact Center as a Service space," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. "Vonage combines pure-play cloud contact center offerings with robust unified communications, programmable communications and conversational commerce applications, to provide an end-to-end communication experience for a company's employees and customers that help them to perform better, connect easier and enhance experiences. This acknowledgment emphasizes our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers."

#contactcenterworld, @vonage, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Friday, August 12, 2022

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2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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