#contactcenterworld, @vonage, @Frost_Sullivan
Holmdel, NJ, USA, Aug. 11, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has been recognized as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market.
Vonage was recognized for Vonage Contact Center, an intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization's CRM platform. Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market.
"Vonage holds a significant position in the European CCaaS space. Offering one of the most comprehensive and flexible cloud communications platforms in the market, Vonage delivers high-quality customization and support services, together with deep integrations with a broad range of CRM solutions", said Senior Industry Director, Nancy Jamison, Frost & Sullivan. "Vonage Contact Center continues to exceed expectations and Vonage's focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities, positions Vonage as a technology frontrunner in the CCaaS market."
"It is an honor to be recognized as a Leader by Frost & Sullivan for our continued innovation and growth within the Contact Center as a Service space," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. "Vonage combines pure-play cloud contact center offerings with robust unified communications, programmable communications and conversational commerce applications, to provide an end-to-end communication experience for a company's employees and customers that help them to perform better, connect easier and enhance experiences. This acknowledgment emphasizes our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, August 12, 2022
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