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News : Frost & Sullivan Recognizes Vonage as Leader in Growth and Innovation in CCaaS Radar

#contactcenterworld, @vonage, @Frost_Sullivan

Holmdel, NJ, USA, Aug. 11, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has been recognized as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market.

Vonage was recognized for Vonage Contact Center, an intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization's CRM platform. Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market.

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"Vonage holds a significant position in the European CCaaS space. Offering one of the most comprehensive and flexible cloud communications platforms in the market, Vonage delivers high-quality customization and support services, together with deep integrations with a broad range of CRM solutions", said Senior Industry Director, Nancy Jamison, Frost & Sullivan. "Vonage Contact Center continues to exceed expectations and Vonage's focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities, positions Vonage as a technology frontrunner in the CCaaS market."

"It is an honor to be recognized as a Leader by Frost & Sullivan for our continued innovation and growth within the Contact Center as a Service space," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. "Vonage combines pure-play cloud contact center offerings with robust unified communications, programmable communications and conversational commerce applications, to provide an end-to-end communication experience for a company's employees and customers that help them to perform better, connect easier and enhance experiences. This acknowledgment emphasizes our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers."

#contactcenterworld, @vonage, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Total Solution

Read today's tip or listen to it on podcast.

Published: Friday, August 12, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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