#contactcenterworld, @zailabinc, @Frost_Sullivan

Santa Clara, CA, USA, Nov. 29, 2017 -- Based on its recent analysis of the enterprise software market, Frost & Sullivan recognizes ZaiLab with its 2017 Sub-Saharan African Visionary Innovation Leadership Award. Launched in 2014, ZaiLab is a visionary software development company in the contact center (CC) industry. The company was the 2016 Frost & Sullivan Visionary Innovation Leadership Award recipient for the enterprise software solution market and continues to impress with its visionary insight on solutions that positively impact the market.

"ZaiLab differentiates itself from its competitors by using technology to promote a change in organizational psychology and behavior," states Frost & Sullivan's Research Analyst, George Etheredge. "ZaiLab empowers agents, a key element in tailoring customer satisfaction."

"ZaiLab is agile and innovative due in part to its cross-functional teams," continues Etheredge. "While most businesses believe digital transformation is only about using technology, ZaiLab aligns organizational culture, operational processes, and innovative technology development to provide a strong CC platform solution that offers exceptional customer value through a lower total cost of ownership, flexibility, and ease-of-access."

Frost & Sullivan's independent analysis shows that ZaiLab is a visionary company poised to make a mark in the CC industry. ZaiLab's platform brings value for all stakeholders, including the organization, agents, and customers, by routing calls to the agent best suited to the task. The company's platform design empowers the agent while providing value for organizations that want to maintain or build brand equity and for its customers that want a pleasant experience. With its continued strong overall performance, ZaiLab earns Frost & Sullivan's 2017 Sub-Saharan African Visionary Innovation Leadership Award in the enterprise software solutions market.

Each year, Frost & Sullivan presents this award to the company that develops an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased return on investment it provides customers, which in turn raises customer acquisition and overall market penetration potential.

#contactcenterworld, @zailabinc, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.newswire.ca