News : Frost & Sullivan Recognizes ZaiLab's Visionary Leadership for its Enterprise Software Solutions
Santa Clara, CA, USA, Nov. 29, 2017 -- Based on its recent analysis of the enterprise software market, Frost & Sullivan recognizes ZaiLab with its 2017 Sub-Saharan African Visionary Innovation Leadership Award. Launched in 2014, ZaiLab is a visionary software development company in the contact center (CC) industry. The company was the 2016 Frost & Sullivan Visionary Innovation Leadership Award recipient for the enterprise software solution market and continues to impress with its visionary insight on solutions that positively impact the market.
"ZaiLab differentiates itself from its competitors by using technology to promote a change in organizational psychology and behavior," states Frost & Sullivan's Research Analyst, George Etheredge. "ZaiLab empowers agents, a key element in tailoring customer satisfaction."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"ZaiLab is agile and innovative due in part to its cross-functional teams," continues Etheredge. "While most businesses believe digital transformation is only about using technology, ZaiLab aligns organizational culture, operational processes, and innovative technology development to provide a strong CC platform solution that offers exceptional customer value through a lower total cost of ownership, flexibility, and ease-of-access."
Frost & Sullivan's independent analysis shows that ZaiLab is a visionary company poised to make a mark in the CC industry. ZaiLab's platform brings value for all stakeholders, including the organization, agents, and customers, by routing calls to the agent best suited to the task. The company's platform design empowers the agent while providing value for organizations that want to maintain or build brand equity and for its customers that want a pleasant experience. With its continued strong overall performance, ZaiLab earns Frost & Sullivan's 2017 Sub-Saharan African Visionary Innovation Leadership Award in the enterprise software solutions market.
Each year, Frost & Sullivan presents this award to the company that develops an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased return on investment it provides customers, which in turn raises customer acquisition and overall market penetration potential.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Lifetime Of A Number
More Editorial From ZaiLab
Zailab - Software development house that employs Maverick craftsman. Zailab Outsource Centre - operating as a BPO / outsource model that is looking to a create social impact in impoverished communities.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, December 1, 2017
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.