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News : FTC Sends Warnings to 19 VoIP Service Providers

#contactcenterworld, @ftc

Washington DC, MD, USA, Jan 30, 2020 -- Federal Trade Commission staff sent letters to 19 Voice over Internet Protocol (VoIP) service providers warning them that "assisting and facilitating" illegal telemarketing or robocalling is against the law.

"VoIP service providers play a unique role in the robocall ecosystem, allowing fraudsters and abusive telemarketers to call consumers at a fraction of a penny per minute," said FTC Bureau of Consumer Protection Director Andrew Smith. "These warning letters put VoIP providers on notice that we will take action when they knowingly facilitate illegal robocalls."

The letters warn the VoIP service providers that the FTC may take legal action against them if they assist a seller or telemarketer who they know, or consciously avoid knowing, is violating the agency’s Telemarketing Sales Rule (TSR). The FTC is not disclosing the names of the companies and/or individuals to whom it sent the warnings.

The letters note several types of conduct that may violate the TSR, including:

making a false or misleading statement to induce a consumer to buy something or contribute to a charity;

misrepresenting a seller or telemarketer’s affiliation with any government agency;

transmitting false or deceptive caller ID numbers;

initiating pre-recorded telemarketing robocalls, unless the seller has express written permission to call; and

initiating telemarketing calls to consumers whose phone numbers are on the National Do Not Call Registry, with certain exceptions.

The letters stress that combatting illegal telemarketing is a top priority of the Commission, with a special emphasis on stopping illegal robocalls. They cite two cases the FTC has brought in this area, one against a defendant named James B. Christiano and another against a VoIP service provider called Globex Telecom.

The FTC can seek civil penalties and court injunctions to stop TSR violations. It also can seek money to refund to consumers who were defrauded via illegal telemarketing calls.

The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357). Like the FTC on Facebook, follow us on Twitter, read our blogs, and subscribe to press releases for the latest FTC news and resources.

#contactcenterworld, @ftc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ftc.gov


About Federal Trade Commission (FTC):
Company LogoThe Federal Trade Commission (FTC) is an independent agency of the United States government, established in 1914 by the Federal Trade Commission Act. Its principal mission is the promotion of consumer protection and the elimination and prevention of anti-competitive business practices, such as coercive monopoly.
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Today's Tip of the Day - Do Your Research

Read today's tip or listen to it on podcast.

Published: Friday, January 31, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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