News : Fujitsu Launches CHORDSHIP as Next Step in Customer Engagement
Tokyo, Japan, Nov, 2017 -- Fujitsu announced the Japan launch of "Fujitsu Enterprise Application CHORDSHIP powered by Zinrai." CHORDSHIP takes customer interaction to the next level, particularly in contact centers that are points of interface between companies and customers, and is a solution that represents a first step in Fujitsu's systematic approach to customer engagement.
CHORDSHIP contributes to enhanced customer experience and improved productivity in contact centers by utilizing Fujitsu Enterprise Application CHORDSHIP Digital Agent, a chat-bot capable of highly accurate responses gained through Fujitsu’s approach to artificial intelligence, Human Centric AI Zinrai. The chat-bot is offered in combination with a "deploy and build" consulting service, and when up and running, an operations support service.
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Fujitsu plans to rollout operations from early November.
Comment from Kenichi Takahata, Head of the Card Planning Department, Card Promotion Group, Orient Corporation
"We implemented a trial of this chat-bot in order to validate its usefulness and the impact of deploying it, with the goal of providing complete, real time answers, 24/7/365, to questions customers ask over the web, in order to improve customer support quality and customer satisfaction. Based on the results of this field trial, we are currently discussing a full-scale deployment."
Posted by Veronica Silva Cusi, news correspondent
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