News : Fujitsu PH, Aspect Software Collaborate to Accelerate Cloud Offerings
Manila, Philippines, Aug 6, 2016 -- Fujitsu Philippines, an Information Technology solutions integrator, has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud.
The partnership with Aspect Software, a provider of fully integrated consumer engagement, workforce optimization and self-service solutions, will enable companies specifically contact centers to optimize their operations and meet customer demands without setting up an on-premise platform.
"Aspect and Fujitsu are excited to support contact center companies with the right tools needed in expanding their business," says Sanjay Gupta, Head of Aspect’s Cloud Business in the Asia Pacific of Aspect Software.
"We are pleased to partner with one of the leading Information and Communication Technology service providers in the Philippines and offer through their Fujitsu Cloud Services, a robust and reliable Workforce Force Management solution," says Richard Loberas, Head of Sales, ASEAN & Korea of Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
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Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
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