News : Fujitsu PH, Aspect Software Collaborate to Accelerate Cloud Offerings
Manila, Philippines, Aug 6, 2016 -- Fujitsu Philippines, an Information Technology solutions integrator, has joined hands with Aspect Software to integrate its Workforce Management solution on the cloud.
The partnership with Aspect Software, a provider of fully integrated consumer engagement, workforce optimization and self-service solutions, will enable companies specifically contact centers to optimize their operations and meet customer demands without setting up an on-premise platform.
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"Aspect and Fujitsu are excited to support contact center companies with the right tools needed in expanding their business," says Sanjay Gupta, Head of Aspect’s Cloud Business in the Asia Pacific of Aspect Software.
"We are pleased to partner with one of the leading Information and Communication Technology service providers in the Philippines and offer through their Fujitsu Cloud Services, a robust and reliable Workforce Force Management solution," says Richard Loberas, Head of Sales, ASEAN & Korea of Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, August 8, 2016
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