News : Fujitsu Philippines, Aspect Software Partner to Integrate Workforce Management in Cloud
Manila, Philippines, July 29, 2016 -- Aspect Software has partnered Fujitsu Philippines to integrate its Workforce Management solution on the cloud.
"Fujitsu is privileged to run Aspect Software's Workforce Management because "it is one of the major steps in achieving a more hyper-connected society," said Raul "Cricket" Santiago III, President of Fujitsu Philippines, in a press release.
Fujitsu said the partnership will enable Filipino customers especially contact centres to enjoy a complete end-to-end cloud portfolio solution.
"The Philippines, being one of the contact centre hubs in the world, is a rapid growth market for workforce management and can be optimised through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact centre companies with the right tools needed in expanding their business," said Sanjay Gupta, Head of Aspect's Cloud Business in the Asia Pacific of Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
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Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
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