News : Fujitsu Philippines, Aspect Software Partner to Integrate Workforce Management in Cloud
Manila, Philippines, July 29, 2016 -- Aspect Software has partnered Fujitsu Philippines to integrate its Workforce Management solution on the cloud.
"Fujitsu is privileged to run Aspect Software's Workforce Management because "it is one of the major steps in achieving a more hyper-connected society," said Raul "Cricket" Santiago III, President of Fujitsu Philippines, in a press release.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Fujitsu said the partnership will enable Filipino customers especially contact centres to enjoy a complete end-to-end cloud portfolio solution.
"The Philippines, being one of the contact centre hubs in the world, is a rapid growth market for workforce management and can be optimised through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact centre companies with the right tools needed in expanding their business," said Sanjay Gupta, Head of Aspect's Cloud Business in the Asia Pacific of Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
More Editorial From Aspect Software
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, August 1, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...