News : Fujitsu Philippines, Aspect Software Partner to Integrate Workforce Management in Cloud
Manila, Philippines, July 29, 2016 -- Aspect Software has partnered Fujitsu Philippines to integrate its Workforce Management solution on the cloud.
"Fujitsu is privileged to run Aspect Software's Workforce Management because "it is one of the major steps in achieving a more hyper-connected society," said Raul "Cricket" Santiago III, President of Fujitsu Philippines, in a press release.
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Fujitsu said the partnership will enable Filipino customers especially contact centres to enjoy a complete end-to-end cloud portfolio solution.
"The Philippines, being one of the contact centre hubs in the world, is a rapid growth market for workforce management and can be optimised through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact centre companies with the right tools needed in expanding their business," said Sanjay Gupta, Head of Aspect's Cloud Business in the Asia Pacific of Aspect Software.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Monday, August 1, 2016
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