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News : Fujitsu Receives Top Evaluation
Tokyo, Jan 21, 2014 -- Fujitsu Limited and Fujitsu Communication Services Limited (CSL) announce that, based on an examination conducted in December 2013 by the Support Center Certification Program of HDI(1), a certification body for the technical service and support industry, the Fujitsu PC Concierge Service Dedicated Telephone Support Desk (PC Concierge Desk)(2) received the highest-level evaluation in Japan.
This certification is an acknowledgement that the support services provided by Fujitsu and CSL, which runs the PC Concierge Desk, meet international standards and that, as a PC manufacturer, Fujitsu maintains the highest level of support quality in Japan.
Fujitsu is committed to continuing to provide high-quality support services from a customer-centric perspective. By leveraging customer input in its product development process and its services operations, Fujitsu seeks to contribute to supporting a richer PC experience for its customers.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Fujitsu
Fujitsu is a provider of customer-focused information technology and communications solutions for the global marketplace. Since Fujitsu 19 19s establishment in 1935, we have maintained a commitment to modern technological innovation and uncompromising product quality.
About Help Desk Institute (HDI):
HDI is a world membership association for service and support professionals and is a certification body for the industry. Founded in 1989, HDI promotes the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.
Published: Wednesday, January 22, 2014